Shipping Policy

Conditions for ordering products.

            Please read carefully the policies and conditions for purchasing products on this website. If the customer has made an order through the website, LINE, Facebook or other online channels of the company The company will assume that the customer has accepted all the terms and conditions of the company.

            The company reserves the right to change, update or cancel these terms and conditions in whole or in part at any time. when customers use the website Please check the terms and conditions of the company every time. because it may change when the customer continues to use this website The company will assume that the customer has given consent to change the policy or any conditions that occur.

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Shipping Policy

Shipping Terms

• The company delivers the goods only after verifying that the customer has confirmed the order and notified the payment.

• Customers can contact the company on business days and hours of the company. which does not include public holidays company holiday and Sundays from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. The company reserves the right to serve customers outside business hours.

• The company delivers the product within 3 working days by the transport company delivering the product to the customer. Normally, the product will reach its destination within 3 working days of the company. which does not include public holidays company holiday (Which will be announced on the Facebook page) and on Sundays.

• For the following orders the company will deliver the goods on the next working day. Which will count the next working day as the first day of organizing sent within 3 days.

      - Orders that confirm the order and notify the payment after 12:00 u.

      - Order items that collect cash on delivery.

• The company delivers through ordinary transport and refrigerated transport.

      - Chilled transport, distance starting at 210-baht, normal transport, calculated by distance If the product             has been shipped, the company will inform the customer the delivery registration number. so that                     customers can track their products.

• If the customer collects money on delivery but the product bounces back to the company The customer must pay for the new delivery to the company according to the amount notified to the company immediately baht.

• The information provided by the customer is wrong. such as invalid address.

• The company has delivered the product to the customer's address. but could not find the recipient of the product and could not contact the customer.

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Shipping channel

Channel 1: Delivery within 3 working days by private transport.

Channel 2: Customers can pick up the products by themselves at every storefront as agreed.

*Customers can view the address and map of the company on the Contact Us page.

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Terms of responsibility for delivery of goods

            In case of delivery problems due to company error and the customer notifies the company within the time specified in the conditions The company is willing to be responsible for delivering new products to customers. In the event that the company Unable to ship or delay delivery due to force majeure that is beyond the control of the company, such as natural disasters. Turbulence caused by terrorism or assembly strike Accidents beyond normal control, etc. The company has the right to postpone delivery or cancel delivery and take any action at all.which may not be able to notify customers in advance and the company will not be responsible for problems and effects from delivery caused by force majeure above. We would like to ask for forgiveness and understanding from all customers here.

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Notification of order cancellation

   • If the customer wants to cancel the order. Please contact via Facebook page KanVela Craft Chocolate. The customer must notify before the company delivers the product.

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Conditions for canceling order

• The customer can only cancel the order in case the product has not been shipped.

• To cancel an order in case the customer has already transferred the money Then the company will process the money back to the customer as soon as possible.

      - in the refund of the product the company will transfer the refund to the account of the name of the order           only.

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Product return/exchange, refund

            The company sincerely hopes that customers will be satisfied with the service and the products ordered. The company has inspected the products according to the standard before delivering to the customers every time. But if there is a case where the customer finds that the delivery or the product has a problem, and that problem is caused by the error of the company The company is willing to be responsible for refunding money and products or replacing new products for customers.

            When the customer receives the ordered product, please take a video clip as evidence and check the condition of the product immediately. that the product is complete and correct as ordered or what's the problem? If any error is found, please inform the delivery staff of the company that delivers the product immediately. Or contact the company as soon as possible via the Facebook page KanVela Craft Chocolate so that the company can conduct an inspection and change or return products to customers quickly and efficiently.

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** The company is responsible for returning the product / changing the product. refund to customers Only in the event that the customer notifies the company within 3 business days of the company only from the first day the customer receives the product.

**** If the customer has received the product for more than 3 days without notifying the company. The company reserves the right to return the product / change the product, refund.

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In case the customer finds that the product has a problem

• When the customer finds the product, the product has a problem The packaging box is broken or leaking.

• Please contact the company as soon as possible. By contacting company's Facebook page KanVela Craft Chocolate within 3 working days of the company. from the first day the customer receives the product.

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In case the customer finds that the product does not match the order

•  The company is very sorry if the customer receives the wrong product as ordered.

•  Please contact the company as soon as possible. By contacting company's Facebook page KanVela Craft Chocolate within 3 working days. from the first day the customer receives the product.

• If the problem is found to be caused by the fault of the company, the company will proceed with the replacement of the product as soon as possible.

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In the event that the customer does not receive the product on the agreed date and time or delayed delivery

      - The company is very sorry if the customer receives the product that does not correspond to the order.

      - Please contact the company as soon as possible. By contacting company's Facebook page KanVela               Craft Chocolate within 3 working daysof the company. from the first day the customer receives the                 product.

      - The company will follow up on delivery with the delivery carrier. in order to deliver products to customers as soon as possible.